Refund Policy

We're Committed to Transparency

At Clusia Hedging Co., we believe in clear, honest communication — especially when it comes to your purchase. That’s why we publish our full refund policy right here on our website. We want you to shop with confidence, knowing exactly what to expect.

All Sales Are Final – No Returns

Due to the nature of live plants, we do not allow refunds or exchanges once the plants have been picked up or delivered and the customer has confirmed satisfactory receipt by signing the Invoice, Pick-Up Slip, or Delivery Slip.

This policy helps ensure transparency and protects both parties by confirming that the order was received in acceptable condition at the time of fulfillment.

Refund Eligibility

Refunds will only be considered if the plants were damaged or unhealthy upon delivery or pickup, and only if the Invoice, Delivery Slip, or Pick-Up Slip has not yet been signed by the customer. A signed document confirms that the plants were received in good condition and to the customer’s satisfaction at the time of fulfillment.

We reserve the right to assess the condition of the plants and determine whether a refund or partial refund is appropriate based on the circumstances.

Delivery Issues

If your plants are delivered to the wrong location due to an address error provided by the customer, a re-delivery fee may apply. If the customer chooses to cancel the order instead of proceeding with re-delivery, we reserve the right not to issue a refund for any amounts already paid.

If the delivery error is on our part, we will promptly correct the issue or issue a full refund. We are always committed to working with our customers to find the most reasonable and satisfactory solution whenever possible.

Proof of Delivery

For all deliveries and pickups, we may require a signature or timestamped photo confirmation as proof of fulfillment. This helps protect both the customer and our business by documenting that the order was completed as agreed.

Proof of Payment & Fraud Prevention

For all credit and debit card transactions, we may request proof of payment and photo identification at the time of delivery or pickup to prevent fraud and unauthorized use.

We reserve the right to decline or cancel any order if we are unable to verify the cardholder’s identity or detect suspicious activity. In the event of a chargeback, we will provide supporting documentation — including signed delivery or pickup confirmations and timestamped photos — to dispute any fraudulent claims.

Need Help?

Please contact us within 24 hours of delivery or pickup if you have any concerns about your order:

Email: info@clusiahedgingco.com
Phone/Text/WhatsApp: (561) 662-1122